Privacy Policy
Effective Date: 29/05/2025
Oasis Osteopathy & Co.
Website: www.oasisosteo.au
At Oasis Osteopathy & Co., we are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Australian Privacy Principles (APPs).
1. What Personal Information We Collect
We may collect and hold the following types of personal information:
Full name
Contact details (phone, email, address)
Date of birth
Health information (e.g. injury history, treatment notes, referral details)
Payment details (including Medicare or private health fund information)
Emergency contact details
Any other information relevant to your care or interaction with our clinic
2. How We Collect Your Information
We collect personal information:
When you complete a booking online or over the phone
During appointments or consultations
Through forms, emails, or messages sent to us
Via our website (contact forms, analytics, cookies – see section 7)
3. Why We Collect Your Information
We collect, hold, and use your information to:
Provide osteopathic and allied health services
Communicate with you about appointments, treatments, or services
Maintain accurate health records
Process payments and manage billing
Meet legal and regulatory obligations
Improve our services and customer experience
4. How We Store and Protect Your Information
Your personal information is stored securely in both physical and electronic formats. We take reasonable steps to:
Protect it from misuse, loss, unauthorized access or disclosure
Use secure clinical software and password-protected systems
Limit access to staff who require it for patient care or administration
5. Disclosure of Personal Information
We may disclose your information:
To other healthcare providers (e.g. your GP, specialists) when clinically relevant
To insurers or third parties if required for payment or legal purposes
When required by law (e.g. court order or subpoena)
With your consent
We will never sell or share your personal information for marketing purposes.
6. Access and Correction
You have the right to:
Access your personal or health information
Request correction if you believe it is inaccurate or outdated
To request access or make changes, please contact us using the details below.
7. Website and Cookies
When you visit our website, we may collect:
Your IP address
Pages visited and time spent
Device and browser information
We use cookies to improve website functionality and analytics. You can disable cookies through your browser settings.
8. Third-Party Services
Our website may contain links to external sites. We are not responsible for the privacy practices of those websites.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on our website.
10. Contact Us
If you have questions, concerns, or complaints about your privacy or this policy, please contact:
Oasis Osteopathy & Co.
📧 oasisosteopathy@gmail.com
📞 0413960666